Frequently asked questions

The nominated driver must hold a current driver licence and be at least 21. We sight the licence at pickup. If the driver is younger or has held their licence for less than 1 year(s), you can still request a booking and we'll check it.

It carries the driver plus 6 passengers, and 2 wheelchair users. Seats the driver plus 6 passengers, with 2 wheelchair positions. The rear seat beside the wheelchair area can be used depending on the size of the wheelchairs and passengers.

Fits 2 manual wheelchairs, or 1 electric and 1 manual wheelchair (manual in the front position). Not suitable for 2 electric wheelchairs. Please check the wheelchair's measurements, and the weight of the person and chair, against the lift dimensions on the van page before you book. If it's close, send us a message and we'll check.

No. You can check availability and book as a guest. We email you a secure link to view or manage your booking. Organisations such as NDIS providers can open an organisation account to book faster.

Yes. We can drop the van off at Brisbane Airport, the cruise terminals or Roma Street Station, or collect it there, for a fixed fee. See transfer fees.

Yes. North Stradbroke Island and the Southern Moreton Bay Islands (Russell, Macleay, Lamb and Karragarra) are welcome; just tick the island when you book and stay on sealed roads. You book the vehicle ferry and any permits. Roadside assistance can't be guaranteed on islands, and you're responsible for getting the van back if it can't be driven. Islands with sand tracks only, such as Moreton Island and K'gari, aren't allowed.

Yes. A refundable bond of $500.00 is paid with your booking and held until the van is back. Any agreed fees (such as fuel, cleaning or a late return) are taken from it, with an itemised statement, and the rest is refunded. If the van is damaged and you're responsible, you also agree to pay the damage excess, and the bond goes towards it.

Yes, as long as every driver is named on the booking and shows their licence at pickup. A small daily fee may apply for each extra driver; you'll see it before you pay.

Yes. In Queensland the permit belongs to the person, not the vehicle, so bring your own permit and display it in the van when you use an accessible parking bay.

You pay the full price online when you book. Your booking is confirmed as soon as payment is verified.

Yes. Payments are processed by our payment provider on their secure page. We never see or store your full card number.

Yes, in our service areas for a fixed fee. See areas and fees. Standard pickup and return at our location has no extra fee.

Please contact us through https://wheels4wheelies.com.au/contact as soon as you can. Late-return fees may apply as set out in the rental agreement; we always review them before asking you to pay.

Draft policy: full refund 72+ hours before pickup, 50% refund 24–72 hours before, no refund within 24 hours. Your rights under the Australian Consumer Law are not affected.

Whether a hire can be claimed depends on the plan, so check with the plan manager or support coordinator. Providers and coordinators can open an organisation account, and pay by invoice once we've agreed terms.

Yes. Book online any time, or send us a message through the contact page and we'll help you.