Pricing and fees
All prices are in Australian dollars. You always see the full itemised price before paying, and full payment is taken when you book. There is no card surcharge.
Hire rates
Half day: morning
Collect 8:00 am–9:00 am, back by 1:00 pm, weekdays
To be confirmed
Half day: afternoon
Collect 1:00 pm–2:00 pm, back by 6:00 pm, weekdays
To be confirmed
Day hire
Collect 8:00 am–10:00 am, back by 6:00 pm the same day, every day
To be confirmed
Overnight
Collect from 12:00 pm, back by 10:00 am the next day, Sunday, Monday, Tuesday, Wednesday, Thursday nights
To be confirmed
More than one day
Per 24 hours, minimum 2 days
To be confirmed
Each option is one price, and every hire has a set "return by" time that you'll see before you pay. A day hire means back by 6:00 pm the same day, not 24 hours. We hire the van to one customer a day, so there's never a rush between hires.
Delivery and collection
Standard hire is pickup and return at our location, with no extra fee. Delivery to, or collection from, another address is available in these areas for a fixed fee:
Delivery areas will be listed here soon.
Airports, cruise terminals and stations
We can meet you with the van when you arrive, or collect it when you leave. Fixed fee each way:
| Place | Drop-off | Collection |
|---|---|---|
| Brisbane Airport – Domestic TerminalDomestic Terminal, Airport Drive, Brisbane Airport 4008 | $100.00 | $100.00 |
| Brisbane Airport – International TerminalInternational Terminal, Airport Drive, Brisbane Airport 4008 | $100.00 | $100.00 |
| Brisbane International Cruise TerminalLuggage Point, Pinkenba 4008 | $100.00 | $100.00 |
| Portside Wharf cruise terminal (Hamilton)Portside Wharf, Hercules Street, Hamilton 4007 | $90.00 | $90.00 |
| Roma Street Station (interstate trains and coaches)Roma Street, Brisbane City 4000 | $80.00 | $80.00 |
| Cleveland ferry terminal (Toondah Harbour, for Stradbroke)Toondah Harbour, Middle Street, Cleveland 4163 | $60.00 | $60.00 |
| Gold Coast Airport (Coolangatta)Eastern Avenue, Bilinga 4225 | Price on request | |
Drivers
Every driver must be named on the booking and show their licence at pickup. Additional drivers are $10.00 per day each, up to $50.00 per driver for the whole hire. (Draft.)
Bond
A refundable bond of $500.00 is paid with your booking and held until the van is back. Any agreed fees below are taken from it, with an itemised statement, and the rest is refunded. If you cancel, the bond is refunded in full. (Draft amount.)
Damage excess
When you book, you agree that if the van is damaged or stolen during your hire and you (or a driver) are responsible, you'll pay the damage excess of $2,500.00 for each incident. The bond goes towards it. The excess amount is a draft until our insurance is confirmed.
Other fees (only if they apply)
If one applies, we'll explain why and take it from your bond, with an itemised statement.
| Fee | Amount | When it applies |
|---|---|---|
| Refuelling | $3.80 per litre | If the van comes back with less fuel than at pickup (standard unleaded). Fill it up yourself to avoid this. |
| Cleaning | $80.00 | If the van needs more than normal cleaning, for example rubbish, food or sand left inside. |
| Professional cleaning | From $220.00, or the actual cost if higher | Spills, stains, mud or bodily fluids that need professional cleaning. |
| Smoking or vaping | $250.00 | Smoking or vaping (including e-cigarettes) in the van is not allowed. |
| Pet hair or mess | $150.00 | Pets that aren't assistance animals, if extra cleaning is needed. Assistance animals are always welcome. |
| Lost or damaged key | $600.00, or the actual cost if higher | Replacing and coding a lost or damaged key or remote. |
| Tolls | The toll, plus $3.30 per toll | Toll roads used during the hire. |
| Fine processing | $55.00 per notice | Handling a speeding, parking or camera fine. The fine itself is transferred to the driver. |
| Accident or damage claim | $150.00 | Handling a claim for damage you are responsible for, in addition to the damage excess. |
| Call-out caused by the hirer | $150.00, or the actual cost if higher | For example keys locked in the van, lights left on, or running out of fuel. |
| Instruction booklet | $50.00 | If the laminated wheelchair instruction booklet is missing, damaged or has pages missing. |
| Recovery or towing | Actual cost | Recovering or towing the van after misuse, or from an island or anywhere roadside assistance can't reach. |
Late returns
Please return the vehicle on time. If you will be late, contact us as soon as possible.
Cancellations
Draft policy: full refund 72+ hours before pickup, 50% refund 24–72 hours before, no refund within 24 hours. Your rights under the Australian Consumer Law are not affected.
Chauffeur service for organisations
Coming soon for approved organisation accounts: a pre-booked chauffeur service where we drive a participant to an appointment, wait, and bring them home. About organisation accounts
See your exact price
Check availability and see the full itemised price before you pay.
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