Pickup and return
Where and when to collect the van, what to bring, and how to bring it back.
Pickup location
Manly West, QLD, 4179
Please arrive at your booked pickup time. Bring your driver licence. Before you leave we will show you how to use the wheelchair lift, secure wheelchairs with the tie-downs, fit seat belts, and use the vehicle controls.
| Monday | 8:00 am – 6:00 pm |
|---|---|
| Tuesday | 8:00 am – 6:00 pm |
| Wednesday | 8:00 am – 6:00 pm |
| Thursday | 8:00 am – 6:00 pm |
| Friday | 8:00 am – 6:00 pm |
| Saturday | 8:00 am – 6:00 pm |
| Sunday | 8:00 am – 6:00 pm |
| Monday | 8:00 am – 6:00 pm |
|---|---|
| Tuesday | 8:00 am – 6:00 pm |
| Wednesday | 8:00 am – 6:00 pm |
| Thursday | 8:00 am – 6:00 pm |
| Friday | 8:00 am – 6:00 pm |
| Saturday | 8:00 am – 6:00 pm |
| Sunday | 8:00 am – 6:00 pm |
What to bring
- The driver's current driver licence (we sight it before handing over the keys).
- Your booking reference.
Key handover
Keys are handed over in person after licence check and pickup inspection.
Inspections
At pickup and return we record the odometer, fuel level and vehicle condition, with photos. You will be asked to confirm the record.
Returning the van
Return the van to the pickup location by your booked return time. We will complete a return inspection with you.
Delivery and collection
We can deliver the van to, or collect it from, another address in our service areas for a fixed fee. See service areas and fees.
Airports, cruise terminals and stations
We can meet you with the van at Brisbane Airport – Domestic Terminal, Brisbane Airport – International Terminal, Brisbane International Cruise Terminal, Portside Wharf cruise terminal (Hamilton), Roma Street Station (interstate trains and coaches), Cleveland ferry terminal (Toondah Harbour, for Stradbroke), or collect it there at the end of your hire. Add your flight, ship or train details when you book so we can allow for delays. See transfer fees.
Rules of the road
- Sealed roads only. No beach, sand, four-wheel-drive tracks or off-road driving.
- Islands. North Stradbroke Island and the Southern Moreton Bay Islands (Russell, Macleay, Lamb and Karragarra) are welcome: tick the island when you book so we know, and stay on sealed roads. You book the vehicle ferry and arrange any permits. No other islands, including Moreton Island and K'gari, which have sand tracks only.
- Roadside help isn't guaranteed everywhere. Whether or not you've told us about a trip, we can't guarantee roadside assistance or recovery on an island or in remote areas. If the van breaks down or can't be driven, you're responsible for getting it back to the return location, including towing and ferry costs.
- Named drivers only. Everyone who drives must be on the booking and show their licence at pickup.
- No smoking or vaping in the van, including e-cigarettes.
- Assistance animals are welcome. Other pets by arrangement; a cleaning fee applies if extra cleaning is needed.
- Bond. A refundable bond is paid with your booking. Agreed fees are taken from it after the hire and the rest is refunded, with an itemised statement.
- Fuel. Return it with the same fuel level (standard unleaded), or refuelling is charged per litre.
- Tolls and fines. Toll roads used during the hire are passed on with a small admin fee, and fines are transferred to the driver.
- No towing, and no paid passenger transport (rideshare or taxi work).
- Accidents and breakdowns. Call 000 in an emergency, then use the contacts in the instruction booklet in the van.
See every fee on our pricing page, and the full rules in the rental agreement.
Ready to check dates?
See when the van is free and book online in minutes.
Book the Van