Privacy Policy

What we collect

To manage your hire we collect your name, contact details, the nominated driver's licence details and date of birth, any delivery address, and payment status. We do not receive or store full card numbers; payments are handled by our payment provider.

Why we collect it

To take and manage bookings, confirm driver eligibility, contact you about your hire, meet legal and insurance obligations, and handle incidents, fines or disputes.

Accessibility information

You don't need to tell us about anyone's disability or health to book. If you share information about accessibility needs, we use it only to help with your hire.

Who we share it with

Our payment provider, email service, hosting and database providers (which may store data in Australia or overseas), our insurer if there is a claim, and authorities where the law requires.

Marketing

We only send marketing emails if you opt in, and every marketing email has an unsubscribe link.

Keeping and deleting information

We keep booking and payment records for as long as tax, insurance and other laws require (tax records must generally be kept for at least 5 years), and longer only while a claim or dispute is open. After that we delete or de-identify them. Driver licence details are kept only as long as needed for the hire and any related claims or infringement notices.

Access and correction

You can ask to see or correct the personal information we hold about you by contacting [email].

Complaints

Contact us first. If you're not satisfied, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).