Vehicle Rental Agreement

1. Parties

This agreement is between [legal business name] (ABN [ABN]) trading as Wheels 4 Wheelies ("we", "us") and the hirer named below ("you").

Hirer: [filled in for your booking], [filled in for your booking], [filled in for your booking]
Nominated driver: [filled in for your booking], licence [filled in for your booking] ([filled in for your booking]), expires [filled in for your booking]
Additional drivers: none

2. Vehicle

[filled in for your booking] [filled in for your booking], registration [filled in for your booking].
Approved capacity: [filled in for your booking] seats including the driver, and [filled in for your booking] wheelchair positions. You must not carry more people than the approved configuration allows, and every wheelchair must be secured with the vehicle's restraint system and every occupant must wear a seatbelt.

3. Hire period and price

Pickup: [filled in for your booking] ([filled in for your booking])
Return: [filled in for your booking] ([filled in for your booking])
Hire charges: [filled in for your booking]
Total: [filled in for your booking]. Payment status: [filled in for your booking].

4. Driver eligibility

Only the nominated driver and any additional drivers named in this agreement (or another driver we approve in writing) may drive. Each driver must hold a current licence valid in Queensland for this class of vehicle, be at least 21 years old, and must not drive under the influence of alcohol or drugs. We will sight every driver's licence at pickup and may refuse hire if requirements are not met. If we accept an overseas licence, the driver must also show their passport and an International Driving Permit (or a licence printed in English).

5. Permitted use

You may use the vehicle on sealed public roads in Queensland for private and personal transport. You must not use it for paid passenger transport (rideshare, taxi or booked hire), towing, racing, off-road, beach or sand driving, carrying dangerous goods, or any unlawful purpose, and you must not sub-hire it.

6. Island trips

You may take the vehicle by vehicle ferry to North Stradbroke Island (Minjerribah) or the Southern Moreton Bay Islands (Russell, Macleay, Lamb and Karragarra), as long as you tell us when you book and stay on sealed roads. No other islands are permitted, including Moreton Island (Mulgumpin) and K'gari, which have sand tracks only. You arrange and pay for ferry bookings and any permits.
Whether or not you told us about the trip, we cannot guarantee roadside assistance, recovery or our own help on an island or anywhere outside normal roadside assistance coverage. If the vehicle breaks down, gets stuck or can't be driven, you are responsible for getting it back to the agreed return location, and for the cost of any recovery, towing and ferry transport.

7. Bond, insurance and damage excess

[DRAFT – COMPLETE AFTER CONFIRMING COVER WITH THE INSURER] Describe the insurance that applies during hire and what is excluded.
Bond: you pay a refundable bond of $500.00 with your booking. We hold it until the vehicle is returned and inspected. We may take from it any fee in section 8 that applies, the cost of repairing damage you are responsible for, and any amount you owe under this agreement. We will give you an itemised statement and refund the rest to your original payment method.
Damage excess: if the vehicle is damaged or stolen during the hire, or someone makes a claim against us because of the hire, and you or a driver are responsible, you agree to pay the damage excess of $2,500.00 for each incident, plus the claim handling fee below. The bond goes towards the excess; you agree to pay any balance. The excess may not limit what you owe if the damage is caused by breaking this agreement (for example driving under the influence, off-road or on sand, or by an unlisted driver).

8. Vehicle condition, fuel, cleaning and other fees

We record the vehicle's condition, odometer and fuel level at pickup and return, with photos. Please return the vehicle with the same fuel level (standard unleaded) and in a reasonably clean condition. These fees apply only if the situation arises. We will explain any fee, and take it from your bond or send you a payment link:

• Refuelling: $3.80 per litre. If the van comes back with less fuel than at pickup (standard unleaded). Fill it up yourself to avoid this.
• Cleaning: $80.00. If the van needs more than normal cleaning, for example rubbish, food or sand left inside.
• Professional cleaning: From $220.00, or the actual cost if higher. Spills, stains, mud or bodily fluids that need professional cleaning.
• Smoking or vaping: $250.00. Smoking or vaping (including e-cigarettes) in the van is not allowed.
• Pet hair or mess: $150.00. Pets that aren't assistance animals, if extra cleaning is needed. Assistance animals are always welcome.
• Lost or damaged key: $600.00, or the actual cost if higher. Replacing and coding a lost or damaged key or remote.
• Tolls: The toll, plus $3.30 per toll. Toll roads used during the hire.
• Fine processing: $55.00 per notice. Handling a speeding, parking or camera fine. The fine itself is transferred to the driver.
• Accident or damage claim: $150.00. Handling a claim for damage you are responsible for, in addition to the damage excess.
• Call-out caused by the hirer: $150.00, or the actual cost if higher. For example keys locked in the van, lights left on, or running out of fuel.
• Instruction booklet: $50.00. If the laminated wheelchair instruction booklet is missing, damaged or has pages missing.
• Recovery or towing: Actual cost. Recovering or towing the van after misuse, or from an island or anywhere roadside assistance can't reach.

9. Wheelchair loading, securing and the instruction booklet

Before the hire starts we will give the driver the instruction booklet, which includes our emergency contact details, and show the driver how to operate the lift, load each wheelchair, secure it at the correct mounting points with the tie-downs, and fit the occupant's seat belt. You must follow that demonstration and the laminated instruction booklet every time a wheelchair is loaded or unloaded, and only carry wheelchairs and passengers in the positions provided. The booklet must stay in the vehicle during the hire and be returned complete and undamaged. If it is missing, damaged or has pages missing, a fee of $50.00 applies.
You confirm you have checked that each wheelchair (with its occupant) fits the lift's platform and is within its maximum load, as shown on our website.

10. Late return

Please return the vehicle on time. If you will be late, contact us as soon as possible.
Late fees are reviewed by us before they are requested and are never charged automatically to your card.

11. Cancellation and refunds

Draft policy: full refund 72+ hours before pickup, 50% refund 24–72 hours before, no refund within 24 hours. Your rights under the Australian Consumer Law are not affected.
Nothing in this agreement excludes your rights under the Australian Consumer Law.

12. Breakdowns, accidents and emergencies

In an emergency call 000. For breakdowns call roadside assistance on [roadside assistance number] and let us know using the emergency contact details printed in the instruction booklet kept in the van. If there is an accident, stop, help anyone injured, exchange details, call police where required by law, take photos and tell us as soon as possible. Do not admit liability or arrange repairs without our agreement.

13. Incident reporting

You must report any accident, damage, theft, traffic or parking infringement, or equipment fault (including the lift or restraints) to us as soon as practicable and within 24 hours, using the contact details in the instruction booklet. You are responsible for road tolls and for traffic and parking fines incurred during the hire, plus the admin fees in section 8; we may nominate you or the driver to the issuing authority.

14. Your responsibilities

Take reasonable care of the vehicle and its accessibility equipment; follow the operating instructions for the ramp or lift and restraints; lock the vehicle when unattended; do not smoke or vape in the vehicle; return keys and all equipment.

15. Privacy

We collect your and the driver's personal information to manage this hire, meet legal obligations and handle any claims. See our Privacy Policy at https://wheels4wheelies.com.au/privacy.

16. Complaints and disputes

Please contact us first (the contact page at https://wheels4wheelies.com.au/contact) and we will try to resolve any concern within 10 business days. If we can't resolve it, you can contact the Queensland Office of Fair Trading or the Queensland Civil and Administrative Tribunal (QCAT).

17. Acceptance

Accepted electronically by [filled in for your booking] on [filled in for your booking] (agreement version [filled in for your booking]).